Policy

Refund Policy

We want every order to arrive correctly and work as expected. This policy explains returns, exchanges, cancellations, and refunds for purchases made through our store.

30-day return and exchange window

You may request a return or exchange within 30 days after delivery. Contact us before sending anything back so we can confirm the request and provide return instructions.

For an ordinary change-of-mind return, the item must be unused, unopened when hygiene or safety requires a sealed product, and returned with its original packaging and any included components. Proof of purchase is required.

Free return shipping and no restocking fee

We pay return shipping for eligible returns, including change-of-mind returns and returns caused by a quality issue. We will provide a prepaid return label at no charge. We do not charge a restocking fee.

Do not mail a return without our instructions, because an unapproved shipment may be delayed or sent to the wrong location.

Damaged, defective, wrong, or missing items

Inspect your order after delivery. If an item is damaged, defective, incorrect, or missing, contact us promptly with your order number and a clear description. Photos may help us resolve the issue faster. We will provide an appropriate replacement, exchange, or refund and cover all related return shipping.

Exclusions

Custom or personalized goods, clearance or final-sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a change-of-mind return. These exclusions never limit your remedies when an item is defective, damaged, wrong, missing, or otherwise not as promised.

Exchanges

After we approve an exchange, follow the provided return instructions. Availability is not guaranteed until the replacement is processed. If the requested replacement is unavailable, we will offer another suitable resolution or issue a refund.

Refund timing

Once the returned item is received and inspected, we will notify you of approval or explain any issue. An approved refund is sent to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

Order cancellations

You may request cancellation before the order ships. We will make a reasonable effort to stop fulfillment. After shipment, the return process above applies.